Flora Creek has two accessible apartments: one Studio Apartment and one Two-Bedroom Apartment, both designed to accommodate guests with accessibility needs.

Yes. A step-free route connects the main entrance and lobby. Ramps are available where required for guests using wheelchairs or with reduced mobility.

Yes. The arrival and drop-off area is wheelchair accessible. The Bell Desk, Concierge, and Front Office teams can assist guests upon arrival.

Four dedicated accessible parking bays are located on the Ground Floor at spaces 29, 30, 41, and 42.

Yes. A step-free, wheelchair-friendly route connects the accessible parking area with the lobby and elevators.

Major public areas are accessible, including the lobby, restaurants, business centre, meeting rooms, public restrooms, swimming pool, gym, spa, parking areas, and elevators.

Wheelchair-accessible public restrooms are available on the Ground Floor near the Front Office and on the Mezzanine Floor.

Front Office, Concierge, Housekeeping, Food & Beverage, Recreation, and Security teams receive accessibility-awareness training to support an inclusive guest experience.

Yes. Corridors leading to the accessible apartments are wide enough to accommodate wheelchair users and support comfortable, barrier-free movement.

Yes. On request, the hotel can arrange a wheelchair-accessible transfer through the Roads and Transport Authority using a People of Determination vehicle, subject to availability.

The pool area provides ramp access and a shallow entry. Staff assistance can be requested for guests with mobility needs.

Flora Creek has a standard operating procedure for supporting guests with mobility needs during power failure or elevator downtime. Trained staff provide assistance and help maintain guest safety throughout the situation.

Yes. The accessible apartments include balcony access.